Common queries answered
Frequently asked Questions
We have dispatch warehouses across the globe, free standard shipping can take 7-20 days to arrive to your door.
We do accept returns and exchanges if the anchor is the wrong size, shape or is defective. Please read our returns policy for full conditions.
Please contact us using the contact form below to make changes to your order, alternatively log in to your account to change the shipping address stored on the profile.
Your will receive regular tracing updates via email once you have complete your order.
There is a customer service email address sent with each order confirmation, alternatively use the contact form to contact us anytime.
If you entered the wrong shipping address, you need to contact us urgently before the product is dispatched from our warehouse.
We ship to all areas of the globe where standard shipping and parcel delivery is accessible by local carriers.
Depending on how large your item is and how many items were ordered, in most cases, one single package is all that is required.