Customer Help
Our team is always here to assist you all the way.
Common purchase queries answered
Orders and Shipping
Orders are processed and dispatched from your nearest warehouse. Depending on your location shipping time range from 10 to 21 Days.
During the checkout process you can opt to create an account.
Once the order has been processed, you can no-longer change your receiving address.
All order will receive live tracking information via tracking code.
All transactions are processed by our secure Third-party merchants, no payments information is stored on Jaws.shop
Tax or VAT may be applied to some orders depending on the legal requirements of the country you reside.
We ship to almost every country in the world
All items will be suitably packaged.
If you need to swap an item
Returns and Exchanges
We have a fair and reasonable returns policy as detailed on the returns page
Please contact us to arrange a full return.
Please contact us to arrange a full refund.
Once you refund has been approved, we will advise of your nearest return fulfillment warehouse.
We will endeavour to provide customer care to all orders and customers.
If you have entered the incorrect shipping address. Any errors, fee’s or costs associated with the wrong address are bourn by the customer.
No changes or cancellations are excepted.
We do allow pre-order or back-orders for some Out of Stock items.