Whilst we hope you will not need to return an item, we realise that occasionally, this may be necessary and we will try to assist you where practical.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please read the following guidelines.
What can be returned?
All products sole on Jaws.shop can be returned as long as they are unused and not damaged.
If a new item is faulty:
Items can be returned for immediate replacement, refund or warranty but you must email us at sales(at)jawz.shop first, quoting the Sales Order/Invoice number.
We shall then advise the best return process:
Do not return the item until we have contacted you with the appropriate return address, freight method, and our instructions.
Sometimes returned “faulty goods” or warranty claims may need to be inspected by a qualified third party to establish if they are actually faulty or perhaps just mis-used. If this is necessary we shall ensure the inspection will be done promptly.
What Costs Are Covered:
If good a found to be faulty, we shall cover/refund any authorised return freight costs and organise a replacement product or a prompt refund. Customers will not pay any extra freight for goods that are faulty or if the error was ours.
Communication Standards:
We will ensure good communication with you and a speedy solution.
If you simply change you mind:
Please note, we are not legally obliged to take the item back, however we understand in the real world some returns are necessary and we will will try to assist you where practical and reasonable.
Unlike many websites, we have gone to a lot of trouble, to show detailed information, specifications and dimensions, to help customers select the appropriate product.
Customers need to take the time to check details carefully before ordering, we try to run an efficient business and returns are costly for all involved.
Please take the time to choose carefully as the return process can be costly (a restocking fee of 20 – 40% may apply).
If we agree to your return, you must pay for the return freight and the return must be pre-approved by Jawz Anchors in writing, before you return it. You are responsible for the item being returned to us safely, and undamaged.
Before returning an item:
You must email us (sales(at)jawz.shop), quoting the Order/ Sales Invoice Number, we shall then advise the best return process – do not return the item until we have contacted you by email with the best return address and the return instructions.
When do items need to be returned by?
Goods must be returned within 30 days from the invoice date, or in the case of faulty goods within 14 days of the fault or damage occurring.
Where do items need to be returned to?
We have various warehouse locations around the globe, we will advice of your nearest warehouse for returns.
However, some heavy items may need to go elsewhere (such as a bulk warehouse) – thus we must first be pre-advised by email.
Return Packaging:
After we have approved your return – when you do send the item please ensure that goods are appropriately packed to avoid damage in transit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Credit for returns?
Most items returned will refunded immediately using the same method as the customer paid (however, we reserve the right to issue the refund as a store credit for change of mind items).
Packaging materials:
It is preferrable that goods are returned with the original packaging if possible, but for faulty goods this is not a requirement.
Please pack items well when you return them.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.